Privacy policy
Biogerm, S.A. (“Biogerm”, “we” or “our”), based in Portugal, is committed to protecting the privacy and personal data of users of its website and its customers. This Privacy Policy describes how we collect, process, store, protect and, where applicable, share personal data, ensuring compliance with General Data Protection Regulation (GDPR)and other applicable legal provisions.
Personal data we collect
We may collect and process the following types of personal data:
Identification and contact data
Name, e-mail, telephone, address and other data provided voluntarily through contact forms or requests for a quote.
Technical data
IP address, browser type, operating system and browsing information collected automatically through cookies and analysis tools.
Communication data
Content of messages sent via forms, e-mail or other contact platforms on the website.
Purposes of the treatment
Personal data are processed for the following purposes:
- Respond to requests for information, contacts and budgets;
- Process requests for services and communications related to laboratory activity;
- Guarantee the administrative and operational management of the contracted services;
- Improve the user experience on the website;
- Comply with legal, contractual and regulatory obligations;
- Send institutional or service-related communications, when authorized.
Legal basis for treatment
The processing of personal data is based on at least one of the following legal bases:
- Consent of the data subject;
- Execution of a contract or pre-contractual steps;
- Compliance with a legal obligation;
- Legitimate interest of Biogerm, provided that the rights of the owners do not prevail.
Sharing data with third parties
Personal data may be shared with:
- Service providers that assist us in the operation of the website or in the provision of services (e.g. web hosting, e-mail platforms);
- Public entities, when required by law or by a competent authority;
- Partners or subcontractors, exclusively for purposes associated with the execution of the contracted services, with guarantees of confidentiality and data protection.
Cookies and similar technologies
The website may use cookies and other tracking technologies to improve navigation, personalize content and collect usage statistics. Users can configure their browser to refuse cookies, with possible impact on the functionality of the site.
Data security
We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, destruction, alteration or improper disclosure, including encryption procedures, access control and periodic security reviews.
Data retention
Personal data are kept for the time necessary to fulfill the purposes for which they were collected, including legal obligations, and in accordance with the retention criteria established internally.
Rights of the data subject
Data subjects have the following rights:
- Access, rectify or delete your personal data;
- Request the limitation of treatment or oppose the treatment;
- Require data portability;
- Withdraw consent at any time;
- Submit a complaint to the competent supervisory authority.
Requests must be addressed in writing to the contacts indicated on the website.
Changes to privacy policy
We may update this Privacy Policy periodically. Any changes will be published on the website, indicating the date of revision. It is recommended to consult this page regularly to be informed about possible updates.
Contacts
For questions related to this Privacy Policy or to exercise their rights, users can contact Biogerm through the means available on the page contacts to the website.